Official support page for the "منصة مصدر للفحص" (Source Check) app, published by Sajaya. We answer enquiries within one business day.
Last updated: 2026-08-24
Contact us
- Email: info@sajaya.com.sa — fastest route, answered within one business day.
- WhatsApp: +966508811529
- Address: Sajaya · Riyadh, Saudi Arabia.
Frequently asked questions
- How do I use the app without an account? Open the app and tap "Browse without signing in" to read plates and view station details and location.
- How do I get a technician account? Accounts are issued by platform administrators to technicians certified by the network operator. Contact us at the email above.
- My device does not read the plate. On iPhone the NFC reader sits at the top edge of the back of the device — hold that area against the plate.
- I forgot my password. Email us from your registered address and we will reset it.
- How do I delete my account? In the app: Settings → Request account deletion. See also the account deletion page below.
Report a problem
- Email info@sajaya.com.sa with your device model, app version (Settings → About), and a description of the issue.
- A screenshot helps us resolve it faster.
Contact
- Sajaya · Riyadh, Saudi Arabia
- Email: info@sajaya.com.sa